Hotel Front Office Interview Questions & Answers in 2024

Hotel Front Office Interview Questions with Answers

List of hotel front office interview questions for freshmen:

1. What is the procedure for foreign currency exchange?

1. The guest contacts the front desk cashier for foreign exchange.
2. The cashier requests that the guest process his passport.
3. The cashier checks the exchange rate from the RBI.
4. The cashier prepares the currency exchange certificate. The cashier fills in the details.

The above-mentioned procedure is followed by hotels with licenses for purchasing foreign currency. If the hotel also has the license to sell foreign currency,. The cashier returns the balance in foreign currency.

2. What is Yield Management?

The concept of yield management was first introduced by the airline industry. Yield is the revenue generated per statistical unit. Very soon, the airline operators realized that their product was highly perishable, as a seat left unoccupied in flight results in a loss of revenue for that seat forever.

But when the supply exceeded demand, the airlines offered different discounts and package plans. This way of maximizing revenue generation is termed yield management.

Thus, Yield management and Revenue management are the processes of understanding, anticipating, and influencing consumer behavior in order to maximize revenue.

This process can result in price discrimination. Airlines charge different airfares for travelers who are traveling in the same class on the same flight.

And it’s depending on the number of days in advance that the tickets are purchased much easier than the date of travel, which is less expensive than bookings made a little in advance.

3. What is a VISA?

Foreign nationals visiting India are required to possess a valid passport and a valid Indian visa. A visa is an endorsement on the passport, allowing the holder to enter the territory of the issuing country.

It is a document or more frequently, a stamp in a Passport, authorizing the bearer to visit a Country for specific purposes and for the nature of the visit.

The following types of VISA may be issued:

1. Permanent VISA: It authorizes the holder of the visa to settle permanently in the country, issuing the VISA. This type of visa is rarely issued by countries, and there are some.
2. Temporary VISA: This type of VISA is issued for a specific duration only. The person holding such a visa will have to return to their home country after the expiration of the term of the visa.

Temporary VISA is the following types:

• Tourist VISA: Issued for a limited period for leisure travel only, no business activities allowed.

• Student VISA: Issued to Students who have to go admitted to universities located in the issuing Country.

• Business VISA: Issued to Students who have got admission to universities located in the issuing Country. It is issued for business-related activities but precludes permanent employment.

• Work VISA: Issued for approved employment in the hotel country.

• Transit VISA: Issued for passing through the countries that fall en route to the final destination, valid for 15 days or less.

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