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What is the Hotel Front Office?
The front office of a hotel is the main point of contact between the hotel and its guests. It is responsible for providing a warm and welcoming environment, as well as efficient and attentive service.
The front office team includes receptionists, concierges, and bellhops, who are all responsible for ensuring that guests have a comfortable and enjoyable stay.
This front office is a major operational and revenue-producing department in the hotel. This department is always involved in good services to the guests.
For example, Check-in, Check-out, Registration, Reservation, Pre-arrival, Occupancy, Departure, and many other services.
5 Best Hotel Front Desk Training Courses Online with Certificate
List of hotel receptionist online training courses:
1. Hotel Front Desk: Hotel Front Office Management & Operations
From: Udemy
From this hotel front desk online class, you’ll learn about entire front office operations. You can learn all the details about the front office department.
For example, how to make front office reports and transactions, about new tools and techniques which are helpful to operating the front office department.
Also, you’ll be able to learn from the basic to advance levels of front office skills like check-in, check-out, registration, night auditing, etc.
And after completing this course, you’ll be eligible to get a job in the hotel front office department.
What You’ll Learn from this Course:
- Learn the fundamentals of the front office department.
- Will know the role and importance of front office operations in a hotel.
- Learn how to respond to an unhappy guest survey or email.
- Learn the importance to understand the real reasons for guest complaints.
Course Duration: 1.5 hours
Certificate of Completion: Yes
Enroll in this Course>> [Most Recommended]
2. Opera PMS: Mastering Hotel Front Desk
From: Udemy
This is also an excellent hotel front desk training program from Udemy.
From this online certification program, you will learn how to greet the guests, the check-in and check-out process, make payment arrangements, etc. If you’ll join this course, you can learn everything about front office management.
Also, learn to identify all equipment and systems which is used by front desk staff. And, you’ll understand the steps and tasks involved in guest pre-arrival, check-in, and departure.
Lastly, it’ll also help you to learn some advanced sales techniques and upselling techniques which are very effective for the front office.
What You’ll Learn from this Course:
- Learn how to greet the guests, check-in and check-out procedures, etc.
- Learn how to identify all equipment and systems which is used by front office staff.
- Learn the steps and tasks involved in pre-arrival, check-in, and departure.
- Will learn some effective front desk selling techniques.
Course Duration: 1.5 hour
Certificate of Completion: Yes
3. Business Skills – Receptionist and Frontline Course
From: Skillshare
This online front office management course is for all hotel employees as well as workers who want to learn about the fundamentals of the front office department.
Through this course, you’ll learn about the check-in and check-out methods, handling the guests and the luggage, making great first impressions, ensuring rooms are ready for guests, and a lot of things that are required to work in a front office department.
Also, you’ll learn about the different types of guests and their traits. And learn how to communicate with guests and about tools and techniques which are very helpful for the front office as well as the hotel industry.
What You’ll Learn from this Course:
- Learn how each front office role interacts and contributes to the guest experience.
- Learn to communicate with each guest to influence a positive guest experience.
- Learn to prepare for guest arrivals and to offer the right room and services to guests.
- Learn the types of guests and their traits and respond to guest complaints.
Course Duration: 1hr 12mins
Certificate of Completion: Yes
4. Communication Skills for Hospitality Front Office Associates
From: Udemy
If you have a passion for customer service? Want to build your career in the front office and are interested to meet new people from worldwide?
Then this hotel receptionist online course is perfect for you. This online course will help you to become a successful hotel receptionist.
It has a total of 8 modules. And through this course, you will learn to provide the best services to your hotel guests.
Will learn the exact overview of the hotel front office department and how it works. And learn how to check guests’ ins and outs and how to make reservations.
Learn the exact communication skills which are required in the front office department. Like verbal, nonverbal, and written communication skills within this busy and fast environment.
Also, you can learn how to handle the telephone in a professional manner. Learn to handle difficult or angry guests.
And will learn about the front office software and how it works and some effective selling techniques and the benefits of upselling also.
What You’ll Learn from this Course:
- Learn the communication skills helpful in the front office department.
- Learn how to give the best services to your hotel guests.
- Learn the overview of the front office department.
- Learn how to check guests’ ins and outs and how to make reservations.
- Learn how to handle the telephone in a professional manner.
- Learn about front office software and how it works.
Course Duration: 43 mins
Certificate of Completion: Yes
5. The Professional Receptionist Training Course
From: Udemy
This is a great online hotel receptionist course that is provided by Alison.
Through this course, you can learn English communication skills which are very useful in the hotel reception and as well as in the Hotel industry.
Through this course, you will learn the check-in and check-out procedures and how to greet the guests, make confirmations and ask for personal identification and payment.
Also, you’ll learn to provide room keys, and room numbers, give room directions, and offer help with the bags.
Learn how to make room key cards, and how to operate front office software. And learn the English vocabularies which is very useful in the front office department.
What You’ll Learn from this Course:
- Learn the check-in and check-out procedures and how to greet the guests.
- Learn to provide room keys, and room numbers, and give room directions.
- Learn to effectively provide hotel guests with information during inquiries.
- Will be able to use correct English language phrases for guest check-in and check-out.
Course Duration: 2.5 hours
Certificate of Completion: Yes
How to Become a Front Desk Receptionist?
If you want to become a front desk receptionist, there are a few things you should know. First, you should have excellent customer service skills. This means being able to greet customers and clients with a smile, being able to answer their questions properly, and being able to direct them to the appropriate person or department.
You should also have good organizational skills, as you will be responsible for keeping the front desk area tidy and organized.
Finally, you should be proficient with computers and basic office equipment, as you will be responsible for handling phone calls, emails, and other correspondence.
If you have these skills and qualities, then you may be well-suited for a career as a front desk receptionist.
What Qualifications do a Receptionist Need?
You need a front office diploma course from a reputed university and have exact front office theoretical training as well as practical skills.
If you’re interested in becoming a receptionist, it may be worth completing a short course in customer service or office administration.
A receptionist is the first point of contact for many businesses, so it’s important that they have the right skills and qualifications to do the job well.
Most people think that working as a front desk receptionist is an easy job that does not require any special skills. However, this is not the case. There are certain skills and qualities that are essential for anyone who wants to work as a front desk receptionist.
Some of the most important skills and qualities that are required for this job include:
- Excellent communication skills
- Great organizational skills
- The ability to multi-task
- A friendly and bubbly personality
- A professional appearance
Read next:
- 9 Best Hotel Management Certification Courses Online
- 5 Best Hotel Housekeeping Training Classes Online
Some Frequently Asked Questions:
How long does a receptionist course take?
A receptionist course usually takes between 6 months- 2 years. But you can also complete certified front office online courses within a very short period of time.
Is it hard to get a job as a receptionist?
The receptionist is a position that needs in almost every industry. So, you will definitely not face any difficulty to find a receptionist job. Typically a receptionist needs a minimum of a high school diploma.
Is a receptionist a good job?
Yes, the receptionist is definitely a good career path. It is a fulfilling job with a good work-life balance and also has good earning potential.
