| Name | From | Duration | Cost | Enroll link |
|---|---|---|---|---|
| 1. Hotel Front Desk: Hotel Front Office Management & Operations | SkillShare | 1.5 hrs | Free | Enroll Now |
| 2. Opera PMS: Mastering Hotel Front Desk | Udemy | 1.5 hrs | Paid | Enroll Now |
| 3. Business Skills – Receptionist and Frontline Course | SkillShare | 1 hr | Free | Enroll Now |
| 4. Communication Skills for Hospitality Front Office Associates | Udemy | 43 mins | Paid | Enroll Now |
| 5. The Professional Receptionist Training Course | Udemy | 2.5 hrs | Paid | Enroll Now |
What is the hotel front office?
The front office of a hotel is the main point of contact between the hotel and its guests. It is responsible for providing a warm and welcoming environment as well as efficient and attentive service.
The front office team includes receptionists, concierges, and bellhops, who are all responsible for ensuring that guests have a comfortable and enjoyable stay.
This front office is a major operational and revenue-producing department in the hotel. This department is always involved in providing good service to guests.
For example, Check-in, Check-out, Registration, Reservation, Pre-arrival, Occupancy, Departure, and many other services
5 Best Hotel Front Desk Training Courses Online with Certificate
List of hotel receptionist online training courses:
#1. Hotel Front Desk: Hotel Front Office Management & Operations
From: Udemy
In this hotel front desk online class, you’ll learn about the entire front office’s operations. You can learn all the details about the front office department.
For example, learn how to make front office reports and transactions and about new tools and techniques that are helpful to operating the front office department.
Also, you’ll be able to learn from the basics to the more advanced levels of front office skills like check-in, check-out, registration, night auditing, etc.
And after completing this course, you’ll be eligible to get a job in the hotel front office department.
What You’ll Learn from This Course:
- Learn the fundamentals of the front office department.
- Will know the role and importance of front office operations in a hotel.
- Learn how to respond to an unhappy guest’s survey or email.
- Learn the importance of understanding the real reasons for guest complaints.
Course Duration: 1.5 hours videos
Certificate of Completion: Yes
Cost: Paid
Rating: 4.1/5 stars
Enrolled students: 1,012 students
Enroll in this Course>> [Most Recommended]
#2. Opera PMS: Mastering Hotel Front Desk
From: Udemy
This is also an excellent hotel front desk training program from Udemy.
From this online certification program, you will learn how to greet guests, the check-in and check-out process, make payment arrangements, etc. If you join this course, you can learn everything about front office management.
Also, learn to identify all equipment and systems that are used by front desk staff. And you’ll understand the steps and tasks involved in guest pre-arrival, check-in, and departure.
Lastly, it’ll also help you learn some advanced sales and upselling techniques that are very effective for the front office.
What You’ll Learn from This Course:
- Learn how to greet the guests, check-in and check-out procedures, etc.
- Learn how to identify all equipment and systems that are used by front office staff.
- Learn the steps and tasks involved in pre-arrival, check-in, and departure.
- You will learn some effective front-desk selling techniques.
Course Duration: 1.5 hours
Certificate of Completion: Yes
Cost: Paid
Rating: 4.3/5 stars
Enrolled students: 293 students
#3. Business Skills – Receptionist and Frontline Course
From: Skillshare
This online front office management course is for all hotel employees as well as workers who want to learn about the fundamentals of the front office department.
Through this course, you’ll learn about the check-in and check-out methods, handling the guests and the luggage, making great first impressions, ensuring rooms are ready for guests, and a lot of other things that are required to work in a front office department.
Also, you’ll learn about the different types of guests and their traits. And learn how to communicate with guests and about tools and techniques that are very helpful for the front office as well as the hotel industry.
What You’ll Learn from This Course:
- Learn how each front office role interacts with and contributes to the guest experience.
- Learn to communicate with each guest to influence a positive guest experience.
- Learn to prepare for guest arrivals and to offer the right room and services to guests.
- Learn the types of guests and their traits, and respond to guest complaints.
Course Duration: 1 hour, 12 minutes
Certificate of Completion: Yes
Cost: Free
Course difficulty: Intermediate level
Enrolled students: 188 students
#4. Communication Skills for Hospitality Front Office Associates
From: Udemy
If you have a passion for customer service, want to build your career in the front office, and are interested in meeting new people from around the world,
Then this hotel receptionist online course is perfect for you. This online course will help you become a successful hotel receptionist.
It has a total of eight modules. And through this course, you will learn to provide the best services to your hotel guests.
Learn the exact overview of the hotel front office department and how it works. And learn how to check guests’ ins and outs and how to make reservations.
Learn the exact communication skills that are required in the front office department. Like verbal, nonverbal, and written communication skills within this busy and fast environment.
Also, you can learn how to handle the telephone in a professional manner. Learn to handle difficult or angry guests.
And we will learn about the front office software and how it works, some effective selling techniques, and the benefits of upselling.
What You’ll Learn from This Course:
- Learn the communication skills that are helpful in the front office department.
- Learn how to give the best service to your hotel guests.
- Learn about the overview of the front office department.
- Learn how to check guests’ ins and outs and how to make reservations.
- Learn how to handle the telephone in a professional manner.
- Learn about front-office software and how it works.
Course Duration: 43 minutes
Certificate of Completion: Yes
Cost: Paid
Rating: 4.4/5 stars
Enrolled students: 3,764 students
#5. The Professional Receptionist Training Course
From: Udemy
This is a great online hotel receptionist course that is provided by Alison.
Through this course, you can learn English communication skills, which are very useful in hotel reception as well as in the hotel industry.
Through this course, you will learn the check-in and check-out procedures and how to greet the guests, make confirmations, and ask for personal identification and payment.
Also, you’ll learn to provide room keys and room numbers, give room directions, and offer help with the bags.
Learn how to make room key cards and how to operate front office software. And learn the English vocabulary, which is very useful in the front office department.
What You’ll Learn from This Course:
- Learn the check-in and check-out procedures and how to greet the guests.
- Learn to provide room keys and room numbers, and give room directions.
- Learn to effectively provide hotel guests with information during inquiries.
- Will be able to use correct English language phrases for guest check-in and check-out.
Course Duration: 2.5 hours
Certificate of Completion: Yes
Cost: Paid
Rating: 4.2/5 stars
Enrolled students: 288 students
How to become a front desk receptionist
If you want to become a front desk receptionist, there are a few things you should know. First, you should have excellent customer service skills. This means being able to greet customers and clients with a smile, being able to answer their questions properly, and being able to direct them to the appropriate person or department.
You should also have good organizational skills, as you will be responsible for keeping the front desk area tidy and organized.
Finally, you should be proficient with computers and basic office equipment, as you will be responsible for handling phone calls, emails, and other correspondence.
If you have these skills and qualities, then you may be well-suited for a career as a front desk receptionist.
What qualifications does a receptionist need?
You need a front office diploma course from a reputed university and exact front office theoretical training as well as practical skills.
If you’re interested in becoming a receptionist, it may be worth completing a short course in customer service or office administration.
A receptionist is the first point of contact for many businesses, so it’s important that they have the right skills and qualifications to do the job well.
Most people think that working as a front desk receptionist is an easy job that does not require any special skills. However, this is not the case. There are certain skills and qualities that are essential for anyone who wants to work as a front desk receptionist.
Some of the most important skills and qualities that are required for this job include:
- Excellent communication skills
- Great organizational skills
- The ability to multi-task
- A friendly and bubbly personality
- A professional appearance
Conclusion
These hotel front desk training courses offer valuable insights into the critical operations and responsibilities of front office management.
Courses such as “Hotel Front Desk: Hotel Front Office Management & Operations” provide a comprehensive understanding of front office functions, from check-in procedures to handling guest complaints, equipping you with the skills to excel in this role. Other programs cover topics like communication skills, managing reservations, and upselling techniques, enhancing your proficiency in hotel reception.
By enrolling in these courses, you can secure a rewarding career in the hospitality industry.
Read next:
- 9 Best Hotel Management Certification Courses Online
- 5 Best Hotel Housekeeping Training Classes Online
Some Frequently Asked Questions:
How long does a receptionist course take?
A receptionist course usually takes between 6 months and 2 years. But you can also complete certified front office online courses within a very short period of time.
Is it hard to get a job as a receptionist?
The receptionist is a position that is needed in almost every industry. So, you will definitely not face any difficulty finding a receptionist job. Typically, a receptionist needs a minimum of a high school diploma.
Is being a receptionist a good job?
Yes, being a receptionist is definitely a good career path. It is a fulfilling job with a good work-life balance and also has good earning potential.
